+ Marketing and Communications to Raise Awareness, Increase Influence, Build Success.

New York University Silver School of Social Work

New York University Silver School of Social Work

Messaging, Brand Positioning, Strategic Communications Planning

Background

The New York University Silver School of Social Work has been at the forefront of clinical education and social change for 50 years. The roll out of a new Strategic Plan, underscoring the Dean’s vision to more closely integrate research and clinical work, expand globally and increase student and faculty diversity, required new messaging and brand positioning. This came at a time when other leading schools had staked out brand identities in clear, declarative and aspirational language, and as competition for students, faculty and research funding all were increasing.

Our Work

Melcher+Tucker Consultants, working with the leadership of the School, including the Dean and the head of marketing/communications, began our engagement by conducting a competitive analysis of more than a dozen graduate schools of social work, assessing student demographics, placements, and key messaging.  We then carried out focus groups and individual interviews among 70 faculty, students, alumni, donors, and employers of Silver graduates seeking insight into the distinctiveness of Silver programs, core strengths and challenges, the value of a Silver degree, and the impact of graduates on the individuals and communities they serve.

Results

A key challenge to Silver’s repositioning was to elevate the growing role and impact of research at a school historically known for its exemplary clinical work. The new messaging stakes out Silver as an innovator, moving the field forward. Building on a legacy of commitment to social and economic justice, messaging highlights service to diverse global communities and the intersection of research and clinical, where research informs practice, and practice informs research.  Silver now intends to apply the messaging across multiple platforms for use by the admissions and placement departments, donors, faculty recruiters, and others. The new messaging also has been integrated into a broad strategic communications plan MTC created for the School.

Strategic Positioning

Understand where you are, determine where you can go.

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Media Relations

Tell your story persuasively, generate attention.

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Brand Development

Define and secure your most important asset.

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Fundraising Communications

Build your case, further your mission.

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Recent Work

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  • Brand Development
  • Fundraising Communications
  • Media Relations
  • Strategic Positioning
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  • New York University Silver School of Social Work

    Messaging, Brand Positioning, Strategic Communications Planning

  • Writers Theatre

    Capital Campaign Collateral Development, Media Relations

  • Greater Chicago Food Depository

    Strategic Communications Planning & Implementation, Branding, Media Relations

  • Perkins+Will

    Marketing & Media Relations

Our Clients Are Saying...

  • “For Communities In Schools of Chicago working with Melcher+Tucker Consultants was like having a “third eye” with regard to understanding how to tell the story of our work supporting public school students. They have tremendous insight in forecasting which stories will resonate with Chicago media and beyond, and worked collaboratively with our organization, and our school and community partners, to develop rich, authentic stories that would raise our profile.”

    Jane Mentzinger
    Executive Director
    Communities In Schools of Chicago
  • “Melcher+Tucker Consultants provided us with a critical messaging framework that will help our Development Committee and our Development staff talk persuasively with our donors about activities that are at the core of The Field Museum – scientific research and discovery in the Natural Sciences. With their assistance, we are now able to communicate more powerfully the role our research and collections play.”

    Laura Biddle Clarke
    Former Senior Director, Institutional Advancement
    The Field Museum
  • “Rick Melcher exemplifies the highest standards of professionalism and dedication and it has been an honor and a pleasure to work with him.  I don't know anyone better at working with customers to understand what they need, and his thoughtful guidance and support were essential to our success.”

    Nell Minow
    Founder and Board member
    GMI Ratings
  • “Melcher+Tucker Consultants has played an integral role in shaping the Greater Chicago Food Depository’s communications and marketing for more than a decade. MTC’s message development and strategic outreach capabilities have enhanced our ability to raise awareness of hunger in Cook County.”

    Kate Maehr
    Chief Executive Officer,
    Greater Chicago Food Depository
  • "Over the many years I have worked with Melcher+Tucker Consultants, I have always been impressed with their professionalism, strategic thinking and willingness to do what it takes to get things done. Their cheerful competence and wise guidance helped me and my organization successfully navigate through complex and challenging situations."

    Andrea Durbin
    Chief Executive Officer,
    Illinois Collaboration on Youth
  • “Working with Melcher+Tucker Consultants was a satisfying experience for me and my staff.  Rick and Anne can be trusted to both design and deliver a highly strategized and well-executed product or plan in a timely and thoroughly professional manner.”

    Ann Lurie
    President
    Ann and Robert H. Lurie Foundation
  • "Melcher+Tucker helped us leverage our local work into the national education conversation. They not only help you tell your story, they know who you need to tell it to, and even who might fund it. When you work with them on a project - whether it's large or small - you have their full attention; they make you feel like you're their only client."

    Gabrielle Lyon
    Former Executive Director
    Project Exploration
  • “Melcher+Tucker Consultants brought the ‘best of both worlds’ to Ventas, an S&P 500 company, when they created our new website. They are experienced professionals who helped us craft and effectively communicate our message. Their investigative, hands-on approach and understanding of our business resulted in exceptionally clear and concise content. The site successfully portrayed our brand identity and communicated our strengths to multiple constituencies, from media to investors. Melcher+Tucker share Ventas's passion for achieving superior results.”

    Debra Cafaro
    Chairman and CEO
    Ventas, Inc.
  • “Melcher+Tucker Consultants was instrumental in helping Writers Theatre craft the best possible fundraising brochure and accompanying materials for our On To A New Stage Campaign - a $32 million project to establish a Jeanne Gang-designed theatre center on Chicago's North Shore. Rick and Anne listened to the many voices at the table, and quickly assessed and understood the project and our potential audience. They integrated all of the project details and our story into a streamlined, cohesive, and high impact piece.”

    Kim Swinton
    Director of Institutional Advancement
    Writers Theatre