Our Case Studies

+ Raise Awareness. Increase Influence. Build Success.

Ventas, Inc.

“Melcher+Tucker Consultants brought the ‘best of both worlds’ to Ventas, an S&P 500 company, when they created our new website. They are experienced professionals who helped us craft and effectively communicate our message. Their investigative, hands-on approach and understanding of our business resulted in exceptionally clear and concise content. The site successfully portrayed our brand identity and communicated our strengths to multiple constituencies, from media to investors. Melcher+Tucker share Ventas's passion for achieving superior results.”

Ventas, Inc.

Rebranding: Messaging, Visual Identity, Website, Collateral


Over the past 15 years, Ventas, Inc., has grown into the nation’s largest seniors housing and healthcare real estate investment trust (REIT), and has been one of the top-performing financial stocks in the country. Despite its transformation, Ventas branding, its website, and marketing collateral had changed little – and certainly did not reflect the modern, highly successful company that it had become.

Our Work

Melcher+Tucker Consultants project-managed a major rebranding effort for Ventas, overseeing a thorough website redesign, development of new logos, images, print collateral, and a tagline, “Reliable Capital. Delivering Value.” MTC wrote all of the copy for the new site drawing on extensive executive interviews and competitive analysis. Throughout, we worked with senior Ventas management to ensure that the project was brought in on budget and on time to coincide with the closing of its largest acquisition. Since the launch of the website, we have continued to provide strategic guidance on messaging and editorial content for internal and external audiences, creating messages and content for Ventas annual reports, marketing materials and videos.


The Ventas website, www.ventasreit.com, combines video interviews, professionally-shot photography of seniors housing and healthcare properties, and an ease of navigation that allows key users – investors and prospective partners – to identify quickly the most important information. The new content and design project the brand identity of excellence in leadership, innovation and financial success that distinguish Ventas.


  • Seigle’s, Inc.

    “Melcher+Tucker are long on thoughtful advice, old and new market savvy, and media sense.  Their earned media results were remarkable.”

    Harry Seigle former chairman of Seigle’s Inc. and founder and principal of The Elgin Company

    Remaking a Homebuilding Icon

    Seigle's, Inc., one of the country’s largest regional manufacturers and distributors of building supplies, embarked on a strategy to focus predominately on the professional builder, shifting away from direct-to-consumer sales. Deciding not to compete with the big-box retailers, Seigle's concentrated on building relationships with both local and national homebuilders, and began preparing for its largest acquisition, a deal, which would cement its strategic change of direction. Yet, the $260 million, family-owned company based in Elgin, IL, lacked significant visibility and for its new strategy and branding.

    Melcher+Tucker Consultants began a comprehensive engagement to help define the company’s brand proposition and carry out strategic positioning to raise Seigle's profile among key constituents. Media relations activities included targeting local and national trade and general interest publications, aimed at promoting the new corporate strategy; establishing Seigle's executives as knowledgeable sources on industry and economic issues; and, highlighting distinctive policies such as corporate governance. MTC also helped develop a series of customer forums and accompanying monographs designed to increase awareness and credibility, and rewrote all of the website content.

    Seigle's new strategy was featured in major profiles in papers ranging from the Chicago Tribune and Wall Street Journal to the New York Times and throughout the industry’s leading trade journals. Owner-brothers Harry and Mark Seigle authored columns, and became regular sources for industry stories. In less than 18 months, MTC helped Seigle's convey its key messages to its core audiences. In September of 2005, Seigle's was sold to Stock Building Supply near the height of the housing cycle.

  • JPMorgan Chase

    Contributing to Communities in Which It Operates

    JPMorgan Chase, one of the world’s largest financial institutions, began planning its first “Community Partnership Report,” a publication that was to demonstrate to employees, investors and other stakeholders the firm’s commitment to support “healthy, vibrant communities where we live and work,” in the words of former Chairman Bill Harrison. With operations in 50 countries, the challenge was to select case studies that represent the firm’s interests in community revitalization, public education, and arts and culture – and, to write the profiles in an analytical style similar to that in the best news magazines.

    Working with JPMorgan Chase executives around the world in marketing, corporate and social responsibility, philanthropy and community development departments, Melcher+Tucker Consultants was responsible for reporting and writing the case studies that form the core of the 48-page Community Partnership Report. We interviewed dozens of sources at the bank, at community and cultural organizations around the world, and among those directly benefiting from the firm’s activities – from London to Dallas to Johannesburg and Hong Kong. The case studies we produced: Brooklyn, “Revitalizing Downtown;” Texas, “Building Sustainable Communities;” London, “Inspiring Children;” South Africa, “Opening Doors to Opportunity;” and, Hong Kong, “Responding to SARS.”

    The Community Partnership Report was distributed to JPMorgan Chase stakeholders around the world, and made prominently available on its web site. The report was widely praised for its breadth of coverage, stunning photographs, and, perhaps most important, crisp and sensitive writing that illustrated the firm’s impact on communities it serves.

  • Cannon Design

    Creating Path-breaking Architecture for Clients Worldwide

    OWP/P l Cannon Design is a leading architecture, design and engineering firm specializing in healthcare, education and corporate/commercial design. Operating as OWP/P, before its merger with Cannon Design, the firm, with offices in Chicago and Phoenix, sought to raise its visibility both locally and nationally for individual architects, specific projects and other areas of expertise in an effort to distinguish the firm’s work and ideas.

    Melcher+Tucker Consultants began the engagement assisting industry leadership teams in developing internal messaging for the roll out of a new strategic plan. We then worked with each of the firm’s practice leaders and marketing coordinators in Chicago and Phoenix on a range of activities, from media training and writing press releases to story development and promotion of people, new projects, special programs, and trends, both to Chicago-area and national trade and general-interest media. We also were involved in developing the messages and media plan for the firm’s 50th anniversary celebration held in Chicago’s Millennium Park. Throughout, we positioned leaders as expert resources on projects and trends, including sustainable design, healthcare technology and prototypes for new schools.

    The firm, its innovative approach to design and its leaders have been featured in profiles in such major media as FastCompany (where we also launched an education design blog), the Wall Street Journal, the Chicago Tribune, the Chicago Sun-Times, WTTW’s Chicago Tonight, Chicago Public Radio, and Architect. OWP/P, which merged with Cannon Design in 2009, is a global leader in both its operating approach to architecture and its delivery of built work across a range of industry sectors, with widespread awareness of its brand and operating philosophy.

  • GMI Ratings

    “Rick Melcher exemplifies the highest standards of professionalism and dedication and it has been an honor and a pleasure to work with him.  I don't know anyone better at working with customers to understand what they need, and his thoughtful guidance and support were essential to our success.”

    Nell Minow Founder and Board member GMI Ratings

    Competitive Analysis, Strategic Positioning, Market Development

    GMI Ratings (GMI) was the leading independent source of environmental, social, and corporate governance data, research, and analysis when it was acquired by MSCI, Inc. in 2014. Founded in 2000, GMI Ratings, formerly The Corporate Library, was a start-up company creating a new global market for ESG investment research – developing data and analytics, building awareness, and driving sales.

    Beginning in the fall of 2000, Melcher+Tucker Consultants undertook a broad marketing alliance with GMI Ratings. Working with the company leadership as an integral part of the initial planning team, we carried out competitive market research and product testing, and initiated business development.  During a 13-year engagement, from data base product launch through two mergers, we identified and segmented market opportunities, developed pricing models, participated in strategic planning, and took a leadership role in generating revenue from sales of access to GMI Ratings’ databases.

    GMI Ratings’ acquisition by MSCI was recognition of the company’s record for delivering timely, innovative and useful data resources to identify material ESG risk. MTC’s marketing and sales efforts helped open new opportunities for sales to investors, consultants, insurers, and companies, while focused customer service sustained and grew GMI Ratings. MTC supported the firm throughout its lifecycle, helping it to move beyond a critical time of transition and integration into one of the leading global sustainable investment research firms.

  • Project Exploration

    "Melcher+Tucker helped us leverage our local work into the national education conversation. They not only help you tell your story, they know who you need to tell it to, and even who might fund it. When you work with them on a project - whether it's large or small - you have their full attention; they make you feel like you're their only client."

    Gabrielle Lyon Former Executive Director Project Exploration

    Strategic Marketing and Communications Planning & Implementation

    Project Exploration is a Chicago-based nonprofit science education organization that works to ensure communities traditionally overlooked by science – particularly minority youth and girls – have access to personalized experiences with science and scientists. The organization’s out-of-school time programs – including Sisters for Science and Junior Paleontologists – impact the lives of hundreds of Chicago Public School students each year by fostering a long-term involvement in science. With the release of an independent 10-year study of Project Exploration alumni attesting to program success in helping boost high school graduation rates and students’ pursuit of science education and careers, the organization sought a messaging campaign to raise awareness with key constituents, ranging from media and funders to thought leaders, educators and policy makers. Subsequently, Project Exploration sought a fully built out public relations campaign.

    Since early 2011, Melcher+Tucker Consultants has worked closely with Project Exploration’s senior management to strengthen brand awareness and develop and implement a comprehensive strategic marketing and communications plan to capitalize on the organization’s demonstrable success. The goal: develop accessible, compelling story lines for internal staff, board, and external communities about Project Exploration’s distinctive approach to science education. We developed an Executive Summary and the media plan for the release of the 10-year study, advised the Project Exploration board about appropriate branding and messaging strategies to ensure sustained community presence, and worked with Chicago-area and national media on program-specific stories. We also worked on developing a Case Statement for active fundraising, and helped refine the e-marketing strategy.

    Through introductions to Chicago and national education and philanthropic media and effective story development, Project Exploration has attained widespread coverage and increasing recognition. The organization – its leadership and students – have been featured on WTTW’s Chicago Tonight, WBEZ, the Chicago Sun-Times, Education Week and the Chronicle of Philanthropy. Gabrielle Lyon, co-founder, was named one of Chicago magazine’s Chicagoans of the Year in 2011. Newly-branded marketing materials have been presented to potential funders. The growing exposure has helped underscore the importance of Project Exploration’s mission to change the face of science.